Delivery Information

Delivery

Delivery will only be made to the delivery address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at the customer’s own risk.

Delivery Charges

Standard delivery in UK Mainland - £5.95 for orders under £50.00

Free delivery for all orders over £50.00 

Northern Ireland: Standard Charge – £20.00 
Southern Ireland: Standard Charge – £25.00 
Isle of Man, Scottish Isles, Isles of Scilly: Standard Charge – £25.00

Scottish Highlands: £15.00

Incontinence Direct Guarantee:

Safe arrival of the order is guaranteed. All goods are insured against loss or damage providing that the Carriers docket has been noted in one of the following ways:- 

(a) When package received undamaged but contents not examined write:- 
“Contents not examined” 

(b) When package received damaged write whichever one of the following is appropriate:- 
“Package received damaged but contents not examined” 
or 
“Package received damaged but contents acceptable” 
or 
“Package received damaged and rejected and returned with Carrier” Notwithstanding this, claims for damages or shortages can only be accepted provided that they are reported within 24 hours of time of delivery.

Prices:

Prices quoted are for on-line orders only. In-store prices may vary. 
We reserve the right to amend prices if circumstances warrant.

Acceptance:

Acceptance takes place when the invoice and delivery note for the goods are either 
posted to the customer or sent with the goods.

 

Delivery Information

Incontinence Direct aim to dispatch all orders placed before 3pm Monday to Friday on a next working day delivery (stock permitting). All orders over £50.00 are dispatched carriage free. All orders under £50.00 are charged £5.95 carriage Saturday deliveries are available, please contact us for carriage charges

Contact Us

0800 612 4484
enquiries@incontinencedirect.co.uk